Privacy Policy for
ad365 Players

ad365 ("we", "us", "our") operates an online casino and sports betting platform available at ad365.io. We serve players primarily based in Bangladesh, offering services including cricket betting, live casino games, slots, and color prediction games. We are the data controller in respect of the personal data collected through the ad365 platform.

This Privacy Policy applies to all personal data collected through the ad365 website, mobile platform, and any related communications we send to registered players. It covers data collected during registration, account use, deposits and withdrawals, customer support interactions, and any promotional engagement.

This policy applies to all players regardless of their location within Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

ad365 collects personal data in several ways: directly from you when you register and use the platform, automatically as you navigate the site, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include the following:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health data. If any such data is inadvertently included in documents you submit for KYC purposes, it will not be processed beyond what is strictly necessary for identity verification.

ad365 uses the personal data we collect strictly for the following purposes. We do not use your data in any manner not described here without first obtaining your consent or updating this policy.

• Account Management: Creating, maintaining, and administering your player account, including password resets, account recovery, and profile updates.
• Identity Verification (KYC): Verifying your identity and age before processing withdrawals, in accordance with our anti-fraud and responsible gaming obligations. The minimum age for all players is 21 years.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard in Bangladeshi Taka (৳ / BDT).
• Platform Operation: Delivering the gaming and betting services you use, including live casino, slots, cricket betting, color prediction games, and American football markets.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing self-exclusion requests, and communicating responsibly with players showing indicators of at-risk behaviour.
• Customer Support: Responding to your queries, complaints, and requests via live chat and email at [email protected].
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal campaigns (such as BPL promotions or Eid offers) — only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.
• Legal and Regulatory Compliance: Maintaining records required for compliance with applicable laws, including anti-money laundering obligations and responsible gaming requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, navigation, and performance.

ad365 processes your personal data on the following legal bases. Where more than one basis applies to a specific processing activity, the primary basis is indicated:

• Contractual Necessity: The majority of our data processing is necessary for the performance of the contract between you and ad365 — specifically, to operate your account, process transactions, and deliver the gaming services you have signed up to use.
• Legal Obligation: Certain processing activities — particularly KYC verification and anti-money laundering record-keeping — are required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: We process some data on the basis of our legitimate interests as a business, including fraud detection, platform security monitoring, and aggregated analytics for service improvement, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent as the legal basis (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ad365 does not sell, rent, or share your personal data with unaffiliated third parties for their independent commercial purposes. We share data only in the following limited and controlled circumstances:

• Payment Processors: We share necessary financial data with bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard to execute your deposit and withdrawal instructions. These providers process data only for payment purposes under contractual data protection obligations.
• KYC and Identity Verification Providers: We engage specialist third-party KYC providers to verify the identity documents you submit. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as session tokens and game round IDs) necessary to deliver their games on the ad365 platform. These providers do not receive your full identity profile.
• Customer Support Infrastructure: We use third-party live chat and ticketing software to manage support communications. Support data is stored within these systems under contractual data protection arrangements.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of players or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of ad365's assets, personal data held by ad365 may be transferred to the successor entity. Players will be notified of any such transfer in advance.

ad365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options. Disabling these cookies may affect your experience but will not prevent access to core features.
• Analytics Cookies: Collect anonymised data about how players navigate and interact with the platform. This information is used in aggregate to improve site performance and user experience. No individual player is identified through analytics data.
• Session Integrity Cookies: Used by our responsible gaming systems to track session duration for the purposes of delivering reality-check notifications and enforcing session time limits where a player has set them.

ad365 does not use third-party advertising or behavioural tracking cookies. We do not allow external advertising networks to place tracking technologies on the ad365 platform. You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging into your account.

ad365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period of five (5) years after account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• Customer Support Records: Retained for three (3) years from the date of each support interaction, to allow for the review of historical enquiries in the event of subsequent disputes.
• Marketing Consent Records: Retained for as long as you remain a registered player, plus a period of two (2) years following account closure, to evidence the lawful basis for any marketing communications sent.
• Technical and Usage Logs: Retained for up to twelve (12) months in operational form, after which they are either deleted or permanently anonymised.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it is securely deleted or permanently anonymised in accordance with ad365's internal data lifecycle management procedures.

As a player on the ad365 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the ad365 support team using the details in Clause 13. We will respond to all valid requests within a reasonable period, typically within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data ad365 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the basis for processing), or where the data has been processed unlawfully. This right is subject to legal retention obligations — we cannot delete data we are legally required to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to the use of your data for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The ad365 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. The minimum age requirement of 21 is enforced through our mandatory KYC verification process, which requires all players to submit government-issued photo identification confirming their date of birth before any withdrawal is processed.

If ad365 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated wagers will be voided, and the personal data in question will be securely deleted in accordance with our data retention procedures. Any funds deposited by an underage player will be managed in accordance with our Terms & Conditions and applicable legal obligations.

Parents and guardians who believe that a minor may have accessed or registered on the ad365 platform should contact our support team immediately at [email protected]. We treat all such reports as urgent and will investigate and act within 24 hours of receipt.

ad365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Transport Encryption: All data transmitted between your device and the ad365 platform is encrypted using 256-bit SSL/TLS protocols, ensuring that data in transit cannot be intercepted or read by third parties.
• Access Controls: Access to personal data within ad365's internal systems is strictly limited to authorised personnel who require that access to perform their role. Access rights are reviewed and updated regularly.
• Password Security: Player account passwords are stored in hashed form using industry-standard cryptographic algorithms. ad365 staff cannot view your plain-text password at any time.
• Infrastructure Security: The ad365 platform is hosted on secure server infrastructure with regular vulnerability scanning, intrusion detection, and patch management processes in place.
• Incident Response: ad365 maintains a data breach response procedure. In the event of a security incident that poses a risk to player data, we will notify affected players and relevant authorities within the timeframes required by applicable law.
• Staff Training: All ad365 staff with access to player data receive data protection and security training as part of their onboarding process and on an ongoing basis.

While ad365 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device is secure. Never share your ad365 password with anyone, including ad365 support staff — we will never ask for your password.

The ad365 platform may, in certain contexts such as game launch interfaces or payment method information pages, reference third-party services including game providers and payment processors. While ad365 takes care to work only with reputable partners, we are not responsible for the privacy practices of any third-party website or service that exists outside the ad365 platform.

This Privacy Policy applies exclusively to the ad365 platform and any personal data processed by ad365 in its capacity as data controller. If you access any third-party service via a link or integration associated with ad365, you should review the privacy policy of that third party independently. ad365 accepts no liability for the privacy practices of third-party services.

ad365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the ad365 platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is stated at the top of this document. We encourage you to review this policy periodically to stay informed about how ad365 protects your personal information. Continued use of the ad365 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

If you disagree with any material change to this Privacy Policy, you have the right to close your account before the updated policy takes effect. To close your account, contact the ad365 support team using the contact details in Clause 13.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ad365 processes your personal data, please contact our support team. We are available 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly within the ad365 platform after logging in to your account
• Response Time: Data rights requests and privacy enquiries are typically acknowledged within 48 hours and fully resolved within 30 calendar days

When contacting us regarding a data rights request, please include your registered username and a brief description of the right you wish to exercise or the concern you wish to raise. We may need to verify your identity before processing the request. Identity verification for data rights purposes is conducted via the same KYC process used for withdrawals.